Return and Refund Policy

Returns Are Subject to the Following Conditions:

We will refund or exchange most goods if you return them within 10 days of purchase. You will need to provide your original invoice, so please keep this in a safe place. Goods returned after this 10 day period will attract a handling and restocking fee.

1. The products must still be in their original condition and packaging and you may not have used them at all.
2. The return is done so at the expense of the customer, who will cover all courier fees involved. This will be deducted from the product purchase price if a refund is required.
3. For an exchange, the client is liable for the courier fee for both the return and resending of the new replacement item.
4. The products are re-parcelled in a suitable cardboard box and sealed properly for the return journey. Please remember to put a copy of your invoice in the box.

Are Any Goods Excluded From The 10 Day Refund or Exchange Policy?

Yes, due to certain applicable legislation or for reasons of cost efficiency. The goods we exclude from the 10 day return and exchange policy are:

1. Goods which have been ordered through special arrangement or custom order and which is not a normal stock item may only be returned if defective.
2. Goods which are sold as damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods.

What Can I Do If The Goods Are Defective?

1. If your goods turn out to be defective within the first 6 months after you received them from us, we will repair them, replace them or give you a refund. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.
2. If your goods show a defect after the initial 6 month period, but still within the manufacturer’s warranty period, We will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace.
3. If the goods become defective once the manufacturer’s warranty has expired, we can arrange with the manufacturer or its agents to repair them. No repairs will be done without you approving a quotation first.

Are There Any Conditions That Apply To Manufacturer’s Warranties?

As with all warranties, certain conditions and exceptions apply. Please take proper note of any terms or instructions that accompany your goods.

1. Defects that develop after 6 months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer’s policy or extended warranty.

In What Instances May The Manufacturer’s Warranty Not Apply ?

The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:

1. damage caused by lightning or power surges.
2. damage caused by misuse or abuse to the goods.
3. goods used for a purpose other than the purpose for which they were manufactured.
4. goods used contrary to their instruction manuals.
5. accidental damage.

How Will I Be Refunded ?

Once we have accepted a return and approved a refund, you will receive the refund in one of the following ways:

1. Electronic transfer directly into your account (allow at least 48 hours)
2. Credit card (by reversal back to your credit card and subject to banking delays)

Generally, you will be refunded in the same manner in which you paid.